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Resident Services Coordinator

Essential FunctionsResident and Family Customer Service
Provides exceptional customer service at all times to all Residents, families, and guests.
Exemplify, at all times, the Cottage 4 A's: Attitude, Appearance, Acting, and Attitude.
Greet all visitors warmly and enthusiastically.
Seek to preserve each Resident's independence, choice, dignity and respect.
Resident Service and Personal Assistance
Coordinate service provided to Residents providing for the optimum social, health, and welfare of Residents.
Communicates effectively and counsels on an ongoing basis with Residents and families both verbally and in writing.
Monitors, supervises, and assists in performing daily personal hygiene of Residents and reports any changes in Residents' physical conditions to family and physician as appropriate.
Prepares, monitors, and assists Residents with medication in accordance with written policies and state and health department regulations.
Provide personal care and services for optimum social, health, and welfare functioning of all Residents in accordance with written Cottage policies and procedures, State and health department regulations, and Residents' Rights.
Assist with Cottage Administration and Personnel Management
Provide general administrative support for Homemaker staff including scheduling, payroll reporting, and maintenance of staff files/certifications.
Participates in staff development and training.
Perform duties as the manager on duty in a regular on-call rotation and as necessary.
Supervises and or assists the serving of Residents in the Cottage dining room in a professional, friendly manner according to established policies and procedures.
Prepares and submits accurate reports to State agencies.
Requisitions supplies and equipment, maintains inventory, and inspects equipment and furnishings.
Prepares recommendations for ensuing budget year, works within the current budgetary guidelines.
Reviews all expenditures, establishes priorities and makes recommendations for changes.
Follows established policies and procedures for record keeping and completing forms.
Assist with Socialization Program Management
Develops and implements daily recreation program.
Prepares and timely completes monthly activity calendar.
Records Resident preference and participation to implement ongoing improvements in the program
Marketing Assistance
Assists with overall marketing of the Cottage.
Coordinates the move-in and move-out of Residents.
General
Maintains communication with Resident Service Director on all matters and issues.
Implements established policies and procedures and suggests additional policies and procedures.
Develops positive working relationships with Residents, staff, department coordinators, and Managing Director.
Works closely with the director of food services to coordinate health care and food service needs.
Performs all work or assigns work and is responsible for satisfactory completion of work scheduled on the Resident Service Coordinator checklist.
Fully understands fire, safety, and emergency procedures.
Continues professional growth through current literature, corporate provided training, and self-development.
Position Specific Competencies
Excellent verbal and written communication, including listening skills.
Current CPR certification.
Must have two years experience in geriatrics or equivalent. Nursing experience not required if the Managing Director has such.
Must have ability to supervise others.
Familiar with gerontology and an overall view of health care delivery, including State regulations.
Must have an overall "caring" attitude.
Must be able to lift 75 pounds unassisted and 125 pounds per person in a two person lift.
Must demonstrate proper body mechanics when required to lift or assist in a lift.
Job Requirements/Qualifications
High School graduate or equivalent.
Two years experience in service industry supervisory position. Must have ability to supervise others and continue to be trained on the job.
Proficiency in MS Windows, and Microsoft Word, Excel and Outlook.
Must have ability to plan and adapt to change.
Will be regular in attendance, with the right attitude and attire.
Valid driver's license in the state of employment required.
Ability and willingness to drive a non-commercial 8 passenger van.
We are a drug-free workplace. We do perform criminal background checks and substance abuse testing.


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